Category: Storage facility

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1. GENERAL INFORMATION:
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Company Name:  FA Removals

Address:  1 Canada Square

City:   London

State/Region:  England

Postal Code:  E14 5AB

Country:  GB

Website URL:  http://www.faremovals.com/

Phone:  020 3637 4132

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  contact@faremovals.com

Website Type:  WordPress 5.2.15

Blog:  found

Blog URL:  https://www.buzzmove.com/blog/house-removals/top-50-london-house-removal-companies-2017/

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  4.2

Mobile Site Load Time:  3.6

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  found

Microformatscitation:  didn't find

Click To Call on page: didn't find

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Moving Company Dagenham, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Removals company

Categories:  Removals company,House clearance service,Storage facility

Google+ URL:   https://www.google.com/maps/place/FA+Removals/data=!3m1!4b1!4m2!3m1!1s0x0:0xbc90f3be72a067b4

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  224

Google+ Score:  4.2

Google My Business Videos:  0

Top Maps Company:  Wise Move Man & Van Services Ltd – Commercial & Domestic Removals, Man and Van Services, Packaging Services, Removals Ilford

List of Competitors:  Removal Plus Man and Van | Links Courier Ltd | 24H MiniCabs London | Blue Sky Removals London | Business Relocation London | Rex Removals & Clearance Ltd | Removals Richmond

Google Bad Reviews #:  48

Google Reviewer 1, Name (Bad Review):  Lee J

Google Bad Review 1:  Really disappointed with the service from FA Removals. I came to check my goods in storage today following their journey from London to Edinburgh. My possessions are well and truly trashed. It looks like boxes were thrown in the storage unit: boxes listed as fragile at the bottom of a stack of 4 other boxes, my mirror smashed, heavy boxes stacked on small boxes that have now collapsed. Really regret using them- stay well clear and pay a little extra for quite service.

Google Reviewer 2, Name (Bad Review):  Lawrence

Google Bad Review (2):  Damaged half of my furniture.

Trying to get the insurance process going, but they have stalled the process and now avoiding all calls from myself or my wife. Franck seems to defer back to the same set of excuses for not filing insurance (ie. sick, busy, emergency, urgent matter, covid delays, etc.)

They also increase the agreed price by 100gbp the day before, leaving us to either reschedule our moving date entirely or go with them.

I would avoid FA Removals if possible. Read through the negative reviews, you will see a common theme. They are not registered under the British Association of Removers, and are simply a man and a van service.

Following alerting FA removals on the damaged items, they have not taken action. It has been 6 months and insurance process has not started. FA Removals are deliberately stalling the process and wasting time.

28th Dec 2020: removal day
30th Dec 2020: raise issue about furniture damage, and requested to start the insurance claim process
4th Feb 2021: offered gbp100 for ~gbp1,100 worth of damages. We said no, and followed up on the insurance claim process
4th Mar 2021: followed up
4th Mar 2021: received email from FA Removal on legal proceedings for negative review on Google
10th Mar 2021: followed up
17th Mar 2021: followed up and spoke to Franck, sent the invoices for insurance claim submission
18th Mar 2021: received email from Paul that he is looking into this and that the paperwork is ‘ready'
22nd Mar 2021: followed up as insurance claim has not been submitted
23rd Mar 2021: followed up
25th Mar 2021: followed up
8th April 2021: followed up
13th April 2021: followed up
14th April 2021: followed up, spoke to Franck, who mentioned he was ‘sick' which is causing delays in the paperwork submission (the very paperwork that was ‘ready'). He said it will be done by Monday first thing
19th April 2021: followed up, spoke to Franck, he said it will be done the next day
20th April 2021: followed up and submitted formal notice to issue proceedings with the UK County Court
26th April 2021: Spoke to Franck on the phone who said it will be actioned next day as he was ‘busy'
27th April 2021: Followed up, no response
28th April 2021: Spoke to Franck in the morning and he claimed he had something ‘urgent' on the 27th April, it will be done by close of business 28th April 2021: As of 7pm 28th April 2021, no outgoing interaction with the insurance company has been initiated
29th April 2021: Spoke to Franck, he mentioned his aim is to do it on Friday, the 30th April 2021
30th April 2021: Outgoing insurance claim has not been filled.
3rd May 2021 – 7th May 2021: Made over 20 phone calls in the week, calls to mobile phone went to voicemail and calls to landline were blocked
12th May 2021: Sent second formal notice with our intention to issue proceedings with the UK Country Court
13th May – 29th May 2021: Made several calls to Paul and Franck, these were all blocked
30st May 2021: Connected with Franck over the phone, who committed to callback after the bank holiday weekend. We did not receive the call.
7th June 2021: Connected with Franck over the phone to query on the insurance claim status, he mentioned the delays are due to ‘internal issues'. He made a committment that the insurance claim will be submitted by closed of business Tuesday (8th June 2021)
9th June 2021: Submitted proceedings with UK Country Court

The recent response on fragile items is not true, in fact, these were just a few clothing items which took the team less than 10 minutes to pack. For this extra 10 minutes, we had to pay a surcharge of 100gbp.

Update, we have received notice of pending prosecution from FA Removal on the 4th March 2021, following this review.

Google Good Reviews #:  170

Google Reviewer Name (Good Review):  john miles

Google Good Review:  The team moved my family and I from Kent to the New forest and were able and professionally adept. Thanks very much!

Reviews last 30 Days:  3

Bad Review Percentage:  21%

Bad Reviews Top 10:  2

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  3

Website Backlinks:  0

Website Title:  House Removals Central London, Man with Van & Affordable Furniture Removals – Moving Company in London

Keyword In Title:   found

City In Title:  did not find

Keyword Location:  Moving Company Dagenham, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/FaRemovals

Twitter ID:  @FaRemovals

Twitter Tweets #:  3

Twitter Followers #:  10

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/faremovals1

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipNnvKElPOwkuf3rhrp3zvSnFLcrB5Yf9lAJly5V=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/704557762458611712/1456818292/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.