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1. GENERAL INFORMATION:
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Company Name: Keston Boiler Repairs London
Address: 16J Tower Workshops
City: London
State/Region: England
Postal Code: SE1 3DG
Country: GB
Website URL: https://zoom247.co.uk/
Phone: 020 7064 6777
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email:
Website Type: Unknown
Blog: didn’t find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.6
Mobile Site Load Time: 1
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn’t find
Microformatscitation: didn’t find
Click To Call on page: found
Facebook Connection: No
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: No
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: boiler repair Croydon, London
Ranking On The 1st Page: didn’t find
Ranking On The Map: didn’t find
1st Category: Central Heating Service
Categories: Central Heating Service,Electrical engineer,Gas engineer,Plumber
Google+ URL: https://www.google.com/maps/place/Keston+Boiler+Repairs+London/data=!3m1!4b1!4m2!3m1!1s0x0:0x87decb136fdbf32b
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 7
Google+ Score: 4.4
Google My Business Videos: 0
Top Maps Company: The Croydon Boiler Company Ltd
List of Competitors: Elliott Emergency Plumbers & Boiler Repair Services | DK Boilers & Heating | W6 Local Plumber | Heating | Drainage | Gas Works | Boiler & Electrician Services | Boiler Repairs R Us | CW Plumbing Services | Gas Line | City Gas Services
Google Good Reviews #: 6
Google Reviewer Name (Good Review): Vincent Mann
Google Good Review: Quality of work 5* Communication 5* Reliability 5* Great team will definitely be calling on them for any future issues
Google Bad Reviews #: 1
Google Reviewer Name (Bad Review): Laura Ozelyte
Google Bad Review: Don’t trust this business, very unprofessional.
I wish I never called this company in the first place!
Their communication and competence is awful and I wish I never called them. Danny ( one of the business owners) is completely incompetent, came to fix our boiler as we had problem with hot water, didn’t manage to do it and when he left boiler started leaking, so instead of being not able to use hot water, after his visit we couldn’t use water at all. He gave his word to come back and rectify the issue himself. Next day I had to chase for appointment and his office had no idea about it.
After having multiple conversations with his office saying that he is coming and Danny messaging saying that he no longer can come because he has another job. We desperately booked someone else.
At the end I was charged £560 for 3 hours of our life and half day on chasing them, plus broken boiler and all the stress with it. Furthermore, at the time of the booking they said that they won’t charge my card without my consent and will send invoice to make a payment when the job is completed. Job was never completed and without my knowledge my card was charged.
On the job the guy didn’t seem to know what he is doing and didn’t have right tools, made a lot of mess – water was leaking everywhere. We had to move our washing machine to clean it after etc. When he came back to check on leaking boiler he didn’t even bring the ladder, so he was climbing on the tin shelf above our washing machine. We were terrified he is going to do more damage or hurt himself, no health & safety aspect.
After chasing them for entire week, no one from the management even called to discuss this with me, they just simply don’t care.
I wish I never called them in the first place!
Update on owners comments:
First of all, it was clearly communicated to you and your office that this is an emergency visit and if you are not able to act on emergency, don’t book the appointment. Secondly, I have explained engineer that we don’t have a hot water and what out predictions are (immersion or programmer, we are not specialists hence we were hoping to get one that can complete the job depending on the issue and fix the boiler). On the first day, engineer was very late! appointment was booked for 8-11am, showed up at 3:30pm.
Secondly, when he left (didn’t fix the boiler) it started leaking at the top cap of the boiler, he came back and was extremely defensive towards aggression, even tho we only asked normal questions, like: Why is it leaking? I wasn’t going to blame him for it as longs as he can come back to rectify the situation. I had to came him down and he has sworn to us that he will be back on Thursday morning.
On Wednesday morning, I didn’t receive email confirmation about his visit following morning and it was a bit concerning because of our previous night experience. I called the office and they said there is no booking for us on Thursday morning and that engineer – Danny has another job at the same time. Office promise to come back and I waited for 2,5h and until we booked someone else. My partner only got involved when the office said we have no booking and he just msg the owner Danny asking what’s going on and he that came back with some lies about parts that he is not able to get it.. but in reality his office said that he has another job., so that’s just a typical trader with low competence. (apartment is next door to electrical supplies and the part was in stock)
On the top of it the parts that Danny installed we had two replace about 3 weeks later…
I am pleased this time we have found reliable trader.
Why would I even make this up? if someone completed the job up to the standard why would I even post a bad review? I work with many traders in my life time, I have never experienced such a bad customer service, hence I want to share my experience.
JUST FYI His google reviews are also made up by his staff – Maria F below works in finance (I have reported this review so they may take it away), just shows how trustworthy they are as business.
Reviews last 30 Days: 0
Bad Review Percentage: 14%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Zoom247- Boiler and Plumbing Specialist
Keyword In Title: did not find
City In Title: did not find
Keyword Location: boiler repair Croydon, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn’t find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL:
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days:
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FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://streetviewpixels-pa.googleapis.com/v1/thumbnail?panoid=aT17ig8QgCYAelNFrPivpQ&cb_client=search.gws-prod.gps&w=374&h=75&yaw=68.42624&pitch=0&thumbfov=100
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn’t find
Instagram URL:
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Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.