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1. GENERAL INFORMATION:
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Company Name: Highgate Heating
Address: Gordon Cl
City: London
State/Region: England
Postal Code: N19 5NG
Country: GB
Website URL: http://www.highgateheating.com/
Phone: 07985 638829
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: enquiries@highgateheating.com
Website Type: WordPress 5.8.4
Blog: didn’t find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 2.4
Mobile Site Load Time: 2.0
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn’t find
Microformatscitation: didn’t find
Click To Call on page: found
Facebook Connection: No
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: No
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 7
Keyword: boiler repair Dagenham, London
Ranking On The 1st Page: didn’t find
Ranking On The Map: didn’t find
1st Category: Plumber
Categories: Plumber,Bathroom Renovator,Carpenter,Custom home builder,Electrician,Gas engineer
Google+ URL: https://www.google.com/maps/place/Highgate+Heating/data=!3m1!4b1!4m2!3m1!1s0x0:0x8ae022415d9f3050
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 12
Google+ Score: 4.2
Google My Business Videos: 0
Top Maps Company: M S Prestige Plumbing
List of Competitors: Priory Gas Heating – Commercial Plumbers | BRC Maintenance Plumbing and Heating | camdenplumbers.london | D P Plumbing & Heating Team Ltd | Aj Electrical And Plumbing Limited | ASAAN Property Design, Construction, Renovation and Maintenance | Preferred Management
Google Bad Reviews #: 3
Google Reviewer 1, Name (Bad Review): tony franks
Google Bad Review 1: As a manager of a block of flats I needed a leak in the mains feed repairing. Pimlico Plumbers would not take on the job as the block was more than 4 units.
I called Highgate Heating in the morning and after speaking to reception was put through to John. The first question John asked me was how quickly I pay. Fairly obvious what his priority is and that should have sounded alarm bells. His quoted hourly rate was higher than Pimlico Plumbers!
John promised me that someone would attend that day. I alerted the occupants of the block that the water would be turned off that day at some point and awaited confirmation of the visit. At 5.30 I rang the company who said they were still trying to get someone to attend. I told them it would have to be tomorrow.
The following day i called at 9.30am in order to get an update on when a plumber would arrive. I was told that John would call me in the next two hours. Four hours later I still had not heard from Highgate Heating. I called again and reception was not sure when someone would arrive. After several back and forth calls I had made no progress so informed them that I did not require their services and to await my google review. Lo and behold I was immediately called by John who then proceeded to tell me how busy they were and that one of their engineers was diagnosed with a serious illness and that I should have more understanding. I sent my condolences to the engineer but told John I would not be requiring the services of Highgate Heating.
A few lessons to be learnt here. Ignore Trustpilot and Checkatrade reviews as they have been discredited. Read Google reviews carefully and look out for poor reviews – they are an accurate indicator.
Highgate Heating employs plumbers on a contracted basis so you do not know who will attend to any given job. They could be excellent or poor.
I also agree with a previous reviewer who stated that John does not have basic business skills. I would agree with that. He needs to be customer focussed.
As a final note Highgate Heating is based in Archway, but Archway Heating does not have the same cachet does it?
No doubt John will respond and deny my version of events but I write honest reviews to warn other customers
Google Reviewer 2, Name (Bad Review): gabriel gab
Google Bad Review (2): I’ve used this company for the first time to replace a faulty heating pump.
I’ve spoke with John over the phone and email about the work that needs to be done. I have sent him pictures and a video with the area as well as old pump and the new one.
We have agreed that the price would be £120 plus Vat for one hour and one Heating engineer.
John poped I’m in the middle of the work, and then his engineer said he needs to charge with commercial rate. At that time I have found this very unprofessional and rude.
The work took 4h and charged £1100. This is ridiculously high price.
Based on this experience I wouldn’t recommend.
John definitely needs to improve his business skills.
Update:
John called me and said that I should remove this review. I’ve emailed him, and said that the price I was charged for this work wasn’t what we agreed and was extremely high. I don’t know anybody who would charge for £270 for one hour is work on a normal working day.
He never replied.
Google Good Reviews #: 9
Google Reviewer Name (Good Review): Imogen Regan
Google Good Review: Very easy to reach and reliable. Came when they said they would and fixed the leaky boiler very quickly. Would definitely recommend
Reviews last 30 Days: 0
Bad Review Percentage: 25%
Bad Reviews Top 10: 3
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Highgate Heating – Heating, Plumbing & maintenance Services in London
Keyword In Title: did not find
City In Title: did not find
Keyword Location: boiler repair Dagenham, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 6.6
PPC Adwords Monthly Budget($): 198
Google Analytics: didn’t find
Google Tag Manager: didn’t find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn’t find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL:
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days:
FB Last Posted Days Ago:
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FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: did not find
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn’t find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently UpToDate and cannot be held responsible for any decisions made by the viewer on account of the information on this page.