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1. GENERAL INFORMATION:
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Company Name: Cutting Crew Kingsbury
Address: 244 Church Ln
City: London
State/Region: England
Postal Code: NW9 8SL
Country: GB
Website URL: http://www.cuttingcrewkingsbury.com/
Phone: 020 8205 1203
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email:
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.4
Mobile Site Load Time: 0.8
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: No
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: Hair Salons Brent, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Hairdresser
Categories: Hairdresser
Google+ URL: https://www.google.com/maps/place/Cutting+Crew+Kingsbury/data=!3m1!4b1!4m2!3m1!1s0x0:0xe3d501cc8f10ecae
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 136
Google+ Score: 4.5
Google My Business Videos: 0
Top Maps Company: Regis
List of Competitors: Ozzy Hair Design | Hair Seasons London | Jo Sutherland Hair Studio | Mansa's | Headmasters | Simi Hairlab | Flair Hair & Beauty Salon
Google Bad Reviews #: 19
Google Reviewer 1, Name (Bad Review): Kanti Rabadiya
Google Bad Review 1: Not very happy with cut and finishing. First and last visit for the price paid
Google Reviewer 2, Name (Bad Review): Julieanne G
Google Bad Review (2): I am delighted you have taken on my comments. Perhaps its time to advise anyone that says they prefer english speaking in the salon you reply, “ I do not judge my staff or clients on their race and how they speak but on their professionalism and expertise in what they do and customer experience”. Lee it is what you said that hurt my friend and she would have suffered in silence had I not written this review to expose what is happening in your salon. To manage not to control staff. Watching their every move and listening in on their conversations. The equality act of 2010 and also the UK Hairdressers Society have a code on conduct. You are lucky to have such amazing staff. Also your business is conducive to a one to one stylist and customer relationships. Should other clients really care about the conversation happening next to them. If it was a business that had team meetings and 1 person could not understand the language being spoken now that’s something else. The court of law would agree. I have included my friends response below that you took on board which is good to hear.
“Hi Lee, this is in response to your reply …. Attempting to have a diverse and inclusive environment means accepting it in all its forms. May I suggest you stick to your convictions in what made you hire people in the first place and be confident enough to support them and assure your complaining customers that your staff follow codes of conduct and are respectful-without you having to come up with makeshift solutions. “where possible staff speak to clients in English” – “if they were not comfortable conversing in English”…”reminder to my stylist to attempt if we could”… First of all you directed it to my Mum and not the stylist, second you could have respectfully pulled the stylist aside and asked for her opinion in whether it would be possible to switch languages or whether the topic of conversation was too personal or sensitive to do so… as you said yourself “where possible”. Perhaps it wasn’t possible. Give your staff the benefit of the doubt and allow them to make the judgement themselves without you having to police control them in front of customers and creating a saddening and embarrassing situation. Please learn from this and try to manage situations like these with a bit more tact and respect.
Original review:
Lee the Manager has fallen below the standards set out in the UK National Code of Hairdressing Practice where it states “time and effort will be taken to understand ageing and those whose first language is not English”. Also it states that a friend can complain on behalf of a Customer. Hence this review/complaint. I write on behalf of my friend who informed me yesterday she was feeling very low due to personal reasons and to cheer herself up went to this salon for a haircut. As she was chatting away to her stylist (who was amazing) Lee the Manager approached her directly (not the stylist) and in a controlling way told her he would prefer that she spoke English . My friend was stunned, embarrassed and felt threatened. The stylist started to speak in English and obviously felt she could not say anything. My friend approached Lee after her hair was cut and said she did not see any sign saying English speaking only. Lee replied “its my salon not a public place. My friend informed him it certainly was a public place and that he was a bully and narrow minded. He towered over my friend and she felt intimidated. It harks back to the bad old days of
racism and prejudice. I know Lee shows diversity in his staff but really “one has to speak English only in my salon” absolutely shocking and I do hope this review is read by all the non native English speaking potential customers so that they can read how Lee disrespected my friend and made her feel so sad. I do hope Lee learns from this review to improve his customer service. Lee… you were very cruel to one of your customers… not good.
Google Good Reviews #: 110
Google Reviewer Name (Good Review): Puja Kalawadia
Google Good Review: Dan is a magician! I absolutely love what he did to my hair after it being lifeless for so long! Love love love – thanks Dan the Man xxx
Reviews last 30 Days: 4
Bad Review Percentage: 14%
Bad Reviews Top 10: 0
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Cutting Crew Kingsbury
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Hair Salons Brent, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: didn't find
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/cutting.crew.3532
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days: 0
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FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipOCpMBP7Hi1cWtUiD9jFi9kotLKxAGtyhzKzlk9=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
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Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.