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1. GENERAL INFORMATION:
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Company Name: Lavender Catering
Address: East St
City: Great Bookham
State/Region: Leatherhead
Postal Code: KT23 4QX
Country: GB
Website URL: http://lavendercatering.co.uk/
Phone: 01372 800626
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: feedme@lavendercatering.co.uk
Website Type: WordPress 6.0.1
Blog: found
Blog URL: http://lavendercatering.co.uk//blog/
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 7.8
Mobile Site Load Time: 2.7
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: found
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: No
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: Catering Services Barking, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Catering food and drink supplier
Categories: Catering food and drink supplier
Google+ URL: https://www.google.com/maps/place/Lavender+Catering/data=!3m1!4b1!4m2!3m1!1s0x0:0xb155a2a0e5339aab
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 12
Google+ Score: 4.3
Google My Business Videos: 1
Top Maps Company: Newrest
List of Competitors:
Google Bad Reviews #: 2
Google Reviewer 1, Name (Bad Review): Clare Lyons-Baker
Google Bad Review 1: Please read:
Please see from photo 1 below the amount of lies and factual inaccuracies posted in the response to this review placed on Hitched (highlights in the photo below).
I can prove all highlighted statements as false statements.
My wedding was at 2PM
Food at 4:30PM, well OK 4:45PM as we had to get the pinged best man on speaker and this took a bit of time to set up.
I booked Lavender in 2020, as I got engaged in August 2020 – Would be odd to book a caterer before getting engaged?.
Date never moved from 19th July.
We were advised not to pay a deposit early as Covid-19 could affect numbers.
I asked for confirmation of the additional cost of the 3 tiered stands and also provided local supplier details, they were integral, I just needed to know the cost to allow for it. I never cancelled them.
What I did decline was canapes and evening meats and cheeses, the latter because of the heat and the risk to health that could have posed, plus rubbish, as the offer was to leave it behind with disposable plates after Lavender had left.
The venue had drinking water, and confirmed prior to the event, but we advised and paid for, 110 bottles of bottled water in case and asked this be tabled. It wasn't. Water was in jugs apparently from their own van I now learned- Where are my 110 bottle of water?.
We paid for reception drinks, one each, standard, and 3 glasses each at the high tea. The glassware for the drinks for the high tea were not set out, nor the drinks served to the table meaning some people had no drinks for the toasts. Prosecco it seems had been handed out to guests before Dan and I arrived at the marquee to start the speeches .
The food portions were meagre and we did only get half a brownie and half a scone each, be it on a silver platter (photo from our wedding on their Facebook) There is also a photo showing how the tables looked with no high tea stands, no water bottles, no prosecco or prosecco glasses and no tea cups. I will not share this image as it contains my friends daughter and that isn't fair. I have asked the photos be removed but they haven't been. I do have other photos as evidence, however again they include guests and children that I do not want to share without consent.
I did smile for all photos, even though my dress was ruined prior to the wedding and the vets called for the euthanasia fee for my pet as I was doing my make-up moments before the ceremony. (I held, trying to stop the bleeding for the 20 minutes ride to the vets at 4am). What would kicking off about the poor service do. The plates could not appear, my guests did not want to see that.
The passage from Melanie, states both we expected crockery hire in the cost and then, that they always charge? We always knew there was a cost and we paid the near zero £440 for the hire – which we were told was a hire in. But apparently Lavender own 200 sets? Only 2 tea cups were put out. despite the hire of enough for 55.
I am pursing a partial refund via small claims for the delivery mistakes
My initial complaint was met with an unhelpful response and included derogatory comments about my conduct on my wedding day and seemed designed to incite family tension. Following my claim for a partial refund, which I am entitled to make, further falsehoods and derogatory statements have been posted in response to my online review on Hitched by the owner.
Original review:
We used this company for our wedding in July.
Sadly the service delivered was below our expectation: This review is based on:
Being asked to source table linen, glass wear and tea urns separately at our own cost
The high tea not being served on 3 tier stands as discussed – we had planned our table decorations around these
Incomplete menu.
Small portions – half a brownie and scone per person
Sparkling wine not provided on or served to the table
The waiting staff did not prioritise the top table offering additional sandwiches to the guest only.
Google Reviewer 2, Name (Bad Review): nicola ward
Google Bad Review (2): Very very upset about this company. We used them for my mother's funeral on Monday. We had asked for a full buffet spread for about 40. People came from Dorset, Somerset, Cornwall, Eastbourne. They charged nearly £1600 for that and there was nothing like enough for people to eat. There were no quiches, sausages, sausage rolls etc. Only cake for sweet. When I got to the food there was virtually nothing left. The staff hovered over us to finish what there was on the plate/ in the glass etc ….like they were in a hurry to get home. Someone was so hungry that they left to go and buy a bacon bap. We are now having to contact every guest to apologise as it looked as if we were trying to do something on the cheap!!
I would not ever ever recommend this company.
Needless to say ….I have complained to the company but not a word of apology!!
What was a very emotional day was made far worse by this bunch.
Google Good Reviews #: 10
Google Reviewer Name (Good Review): Mary D
Google Good Review: They did a wonderful job of my party. The food was great and so tasty!
Reviews last 30 Days: 0
Bad Review Percentage: 17%
Bad Reviews Top 10: 2
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 4
Website Backlinks: 0
Website Title: Lavender Catering | Surrey Hills | London | Corporate & Private Event
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Catering Services Barking, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/Lavendercateringteam
FB Likes #: 1124
FB Followers #: 1246
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
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FB Desktop Cover URL: https://scontent-lcy1-1.xx.fbcdn.net/v/t1.6435-9/80004060_3336810109693385_4581238174927290368_n.jpg?_nc_cat=102&ccb=1-7&_nc_sid=e3f864&_nc_ohc=Cm1xmEuI7BsAX_nF_r3&_nc_ht=scontent-lcy1-1.xx&oh=00_AT_jcp–RES_j1yER15rycb9HF9KXiYvtIJMHT6NZeMLSw&oe=630A670C
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipOKAJszaikFRi4VGjHbAsmNBioznWGtd8dCn2Tq=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.