Category: Laser hair removal service

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1. GENERAL INFORMATION:
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Company Name:  Mayfair Aesthetics Laser & Skin Clinic – Angel

Address:  First Floor

City:   London

State/Region:  England

Postal Code:  N1 2RY

Country:  GB

Website URL:  http://mayfair-aesthetics.co.uk/

Phone:  020 7354 4000

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  info@mayfair-aesthetics.co.uk

Website Type:  WordPress 6.0.2

Blog:  didn't find

Blog URL: 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  4.6

Mobile Site Load Time:  3.5

SSL Verified:  SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  87

Keyword:  Heating Specalist Ealing, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Laser hair removal service

Categories:  Laser hair removal service

Google+ URL:   https://www.google.com/maps/place/Mayfair+Aesthetics+Laser+%26+Skin+Clinic+-+Angel/data=!3m1!4b1!4m2!3m1!1s0x0:0x2eddbc4a0bc1fcf4

Owner Verified:  Yes

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  68

Google+ Score:  4.8

Google My Business Videos:  1

Top Maps Company:  Ramki Heating

List of Competitors:  London Skin Wellness House

Google Good Reviews #:  61

Google Reviewer Name (Good Review):  Adam Sheth

Google Good Review:  Great customer service, started my hair removal and I noticed the difference. I have recommended already to friends who are also keen.

Google Bad Reviews #:  4

Google Reviewer Name (Bad Review):  Zaina H

Google Bad Review:  I have summarised the review slightly below due to the character limit. For more detail please read my full review on trust pilot or facebook.

1. Overall I found my laser hair removal treatments to be ineffective. I had 6 full face and 3 full body treatments. I have seen no results/reduction in hair growth. In some areas I am left with thicker hair than before. The staff made no effort to check on my results or how my treatments were going and were very rude and defensive when I tried to discuss my results.

2. I was burnt on my arm and leg during a treatment, when I showed the burns to 2 therapists they showed no concern and did not try to help. The therapist (who caused the burns) called this a “normal” reaction – I do not understand how being burnt is a “normal” reaction, nor was I told this on consultation. I had irritation and pain for several weeks after the burn and I am left with the scars over 10 months later and constantly be reminded of my experience – no decent clinic would call that “normal” and no customer would pay to put themselves at risk of this “normal reaction” occurring.

3. I have had treatments with 3 different therapists and can confirm that there is a vast difference in the treatment methods + attention to detail by each person. One of my full body treatments with one therapist finished 1 whole hour earlier than my others and the time recommended to me. I felt little/no heat during the treatment, as the therapist rushed and moved the laser onto different body areas before I felt the required level of heat. When raising complaints about poor treatments to the manager, I was ignored and subsequently he was very dismissive of my complaint, denied what I said, stating staff are trained and he has “confidence in his staff” – It would have been preferable if my complaints were investigated in an unbiased way before he reached that conclusion.
This issue has still not been resolved and I have not been refunded for my two poor treatments nor was I offered at any point to re-do the sessions by the clinic. The manager now claims he has already refunded me for these treatments – but I have not received any refunds for these particular treatments and he is not responding to my follow-up emails on this.

4. I have had a senior laser therapist make several rude and uncomfortable comments about my body and skin during treatments. I was told by the manager that I was a “nightmare” and “too demanding” with untrue comments made about myself –he was unable to provide me with a single specific example of when this occurred nor did he address the behaviour of his own staff. I know I have never been rude to any members of staff and raising issues with the clinic such as with my treatments or questioning what I have been told does not mean I am being rude. As a paying customer I am entitled ask questions. The clinic should consider the behaviour of their own staff and actually consider why the client has issues in the first place with the clinic and treatments before dismissing these and attempting to shift blame.

5. I have found the manager to be rude, blunt and dismissive about complaints. Rather than trying to be helpful in situations and providing fair explanations for issues, I was left with either being ignored/dismissed, being told what I am saying is untrue (without justification) or being given an unsatisfactory response that is unrelated or did not address my issues. The manager has no intention of dealing with my complaint and even admitted this himself saying he is “not going to bother responding to my email” “not discussing any further” and “I am heartily sick of wasting time dealing with you so if I am blunt with you, so be it.” (all directly copied from his emails). This demonstrates the unprofessionalism of the clinic and poor customer service.

I have been completely honest with my review. I will not be surprised if I am met with rude/untrue comments from management.

Reviews last 30 Days:  1

Bad Review Percentage:  6%

Bad Reviews Top 10:  2

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Laser Hair Removal Clinics London – Mayfair Aesthetics London

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Heating Specalist Ealing, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  found

Display Ad Retargeting:  found Google

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/MfairAesthetics

Twitter ID:  @MfairAesthetics

Twitter Tweets #:  762

Twitter Followers #:  155

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/Mayfair-Aesthetics-1630152927298181

FB Likes #:  1457

FB Followers #:  1529

FB Posts In Last 30 Days:  13

FB Last Posted Days Ago:  1

FB Last Post Date:  September 23, 2022

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  https://scontent-lcy1-1.xx.fbcdn.net/v/t31.18172-8/29060267_1923586217954849_4930291595116716147_o.jpg?stp=dst-jpg_s960x960&_nc_cat=107&ccb=1-7&_nc_sid=e3f864&_nc_ohc=tJ73_Z3YQakAX_-VxLA&_nc_ht=scontent-lcy1-1.xx&oh=00_AT-eOAE3lWvTbnEGX5N9Nq8Co35cVVLK8XfQMTkXYCm1CA&oe=6356EFB9

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipP1kHlnQufq9UbK61ag-SQzMP18GwtnqS0E7GfR=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/760435407549042688/1517483320/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL:  https://www.instagram.com/mayfairaesthetics/

Posts #:  1667

Instagram Followers #:  1270

Instagram ID:  @mayfairaesthetics

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.