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1. GENERAL INFORMATION:
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Company Name: Harriet Kelsall Bespoke Jewellery – London
Address: 69 Regent's Park Rd
City: London
State/Region: England
Postal Code: NW1 8UY
Country: GB
Website URL: http://www.hkjewellery.co.uk/
Phone: 020 8154 9500
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: enquiries@hkjewellery.co.uk
Website Type: Unknown
Blog: found
Blog URL: http://www.hkjewellery.co.uk//blog/
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 3.5
Mobile Site Load Time: 1.4
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 1
Keyword: Jewelry Store Camden, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Jeweller
Categories: Jeweller,Jewellery Designer,Jewellery Repair Service
Google+ URL: https://www.google.com/maps/place/Harriet+Kelsall+Bespoke+Jewellery+-+London/data=!3m1!4b1!4m2!3m1!1s0x0:0x60a1957168602b90
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 102
Google+ Score: 5.0
Google My Business Videos: 0
Top Maps Company: Celtic Dawn – Jewellery Arts Crafts and Gifts
List of Competitors: Stelios Karantonas Fine Jewellery & Jewellery Training | The Diamond Ring Company – Hatton Garden Jewellers | Pacha Jewellers | Milleperle | The Gold Centre | Good Image Watches | Verifine Jewellery Limited
Google Bad Reviews #: 1
Google Reviewer 1, Name (Bad Review): Jennifer Lee
Google Bad Review 1: I was left so disappointed with my experience at HK and with designer Tom specifically. My fiance and I, like so many other stories I read on their website and google, went to HK to design a bespoke engagement ring. I was so excited to make my own ring and the reviews were so positive. But that's not what happened.
Prior to our appointment, Tom called to book our face to face session and ask for a few more details from the design brief. When I emailed him a few more thoughts/ideas before our appointment he was quick to reply. During our appointment he was attentive, patient, and sketched what we were describing. We saw him on a Saturday afternoon and he said he would send the fuller sketches to us by Tues or Wed. We were with him for over 2 hours during the appointment and he was neutral if not professional.
Tues and then Wed roll around, nothing from Tom. I left it until Thurs evening to email him to check in and ask if everything was alright and how it was going. No response. I eventually called the following week just to make sure nothing bad had happened and he came to the phone, said he was out a few days the previous week and that he would send the designs that night. But there was no real explanation, no apology, no recognition that he hadn't responded or sent the designs as promised.
When he sent the designs it was clear he hadn't done any more work on them. I initially thought maybe he took longer because he was really thinking through the details of the setting or maybe rendering them in CAD, but they were just the sketches we'd seen at the appointment with some generic sketches of mount styles. The diamonds he included in a price estimate were not to the specifications we asked for and some were over the budget we'd detailed in the brief.
It's been over 10 days since he sent the designs and diamond proposals and there's been no follow up from him to ask if we like them, if the diamonds suit, or if we want to continue. Zero.
Given the obvious lack of enthusiasm, care, and responsiveness, we've decided to go elsewhere for our rings. I was so disappointed this wasn't the experience all the other reviews spoke of.
Since this didn't start until after we met in person for our appointment I have no choice but to believe it may be due to a judgment on my partner and I specifically or very suspicious coincidence. I don't know if it's our budget being deemed too small, them being too busy (then just set realistic expectations or tell me), or something else, but it was clear he did not care whether or not he got our business and didn't bother to follow up. He was never impolite but neither is his lack of responsiveness professional. If he didn't want the brief or was simply too busy then he should have said so, rather than ghosting us.
A company is within its rights to say they are not interested in incoming business, I understand that. But I am sorely disappointed by this experience. I would not recommend it based on what my fiance and we went through. So incredibly disappointed.
Google Reviewer 2, Name (Bad Review):
Google Bad Review (2):
Google Good Reviews #: 101
Google Reviewer Name (Good Review): Laura Oxley
Google Good Review: Absolutely wonderful service from all the team at Harriet Kelsall. Love my engagement ring and wedding ring set, and so great that it's fairtrade gold too.
Reviews last 30 Days: 4
Bad Review Percentage: 1%
Bad Reviews Top 10: 0
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Engagement Rings, Wedding and Eternity Rings | Harriet Kelsall
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Jewelry Store Camden, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 3.7
PPC Adwords Monthly Budget($): 111
Google Analytics: found
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/HKJewellery
Twitter ID: @HKJewellery
Twitter Tweets #: 7284
Twitter Followers #: 2770
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/becky.hair
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipPB5gSIuR1edMndLOZA6Kzsgfx3qre0YApDBwSS=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/376731323/1655367507/1500×500
YouTube URL: https://www.youtube.com/channel/UCofb3TGaRSQq7d_qi6NASiw
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://instagram.com/harrietkelsall/
Posts #: 7477
Instagram Followers #: 1736
Instagram ID: @harrietkelsall
Pinterest URL: https://www.pinterest.com/HKBespoke/
Pinterest Followers #: 1586
Boards #: 25
Pins #: 993
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.