Category: Jewellery Repair Service

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1. GENERAL INFORMATION:
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Company Name:  Susannah Lovis Jewellers

Address:  50 Burlington Arcade

City:   London

State/Region:  England

Postal Code:  W1J 0QH

Country:  GB

Website URL:  https://www.susannahlovis.com/

Phone:  020 7493 2008

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email: 

Website Type:  Redux 4.3.16

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
==========================

Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  12.5

Mobile Site Load Time:  11.1

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
==========================

Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  Yes

Pinterest Connection:  Yes

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Jewelry Store Barking, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Jeweller

Categories:  Jeweller,Jewellery Valuer,Jewellery Buyer,Jewellery Engraver,Jewellery Repair Service

Google+ URL:   https://www.google.com/maps/place/Susannah+Lovis+Jewellers/data=!3m1!4b1!4m2!3m1!1s0x0:0x97271ad34b501f74

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  100

Google+ Score:  4.9

Google My Business Videos:  0

Top Maps Company:  Warren James Jewellers – Barking

List of Competitors:  Lane's Jewellers | Georgina Skan | Kas & Ros Shop : Kasun London/Ros Millar | EC One | J McCarthy | Arienbixi Jewellery | Heirloom London

Google Bad Reviews #:  2

Google Reviewer 1, Name (Bad Review):  Trixie Jones

Google Bad Review 1:  Rubbish Service, Not Very Impressed!!!

Google Reviewer 2, Name (Bad Review):  Lauren Martin

Google Bad Review (2):  This is the email I sent to the jewellers following their response below. As my name and theirs are attached to these comments I feel that it is necessary to clarify this situation. I have not heard back from Susannah Lovis, despite trying to contact them on a number of occasions over the past few weeks. I have removed the prices from the below email, but it is otherwise unedited. Due to a character limit, I have had to remove my original review in order to post this.

“Hi there,

I hope that you are well.

I’m sorry for the delay in response to your voicemail regarding my review on Google, but I have been (and still am) out of the country and have just listened to my messages. Following this, I checked my original review and found a response from you. I called your shop earlier this week but no one was available to talk. As I have still not heard back, I hope you don't mind me emailing. If you aren't the right person to be contacting, I would appreciate it if you could pass my message on to the appropriate member of staff.

It seems to me that your response was written by someone simply looking at the job sheet, for the quotation to turn the earring into a ring, without having spoken with the members of staff in store on that day. The response focuses on me trying to sell jewellery to you. This did not happen. In fact, I made it very clear from the minute I walked into the shop that I had no intention of selling a single piece of jewellery.

Instead, I came into the shop for 2 purposes, to get a quote to turn the earring into a ring and to have a formal valuation done of anything that required naming on a home insurance policy.

A male member of your team had a look at my Grandmother’s jewellery collection (including pieces of more and less value), he took interest in the sapphire necklace but told us that the sapphires looked ‘too perfect' and didn't want to make assumptions without the valuer looking at them too. As the valuer was out for lunch (I do not know if this was the IRV registered jeweller that you mentioned or not), we waited for them to return. They looked at the piece and determined that it was a small sapphire surrounded by reflective glass, they told us that it was worth no more than £1,000 and therefore not worth proceeding with a formal valuation.

The reason for our delay in leaving a review is that, although we were surprised by the opinion, we accepted your professional advice. It was not until we mentioned it to another jeweller in passing that they said it would be very unusual for reflective glass to be used with sapphires in this way. We took it to 2 further jewellers, both of whom independently deduced that the necklace is a vintage Tiffany piece and has now been formally valued by IRV registered members of the NAJ at over £—. The earring that you quoted to be turned into a ring was valued at over £—.

My review was not intended to be malicious, nor do I think it comes across as that. In the same way, I appreciate that your staff were not intending to make mistakes that day and I did not suggest that they had incorrectly assessed the jewellery intentionally. However, given what I have said above, I would be surprised if you could not understand my hesitation to recommend your company if someone were to want their jewellery to be valued.

I don't believe that I have done anything except state the facts of my experience with your store. I also made an effort to clarify that my comments related only to my experience with valuation, and that “I'm sure that this is a lovely jewellers if you just want to buy from them”. Your tone in response is condescending and insinuates that I have lied about my experience with your company. As both mine and your names are attached to the review, I would appreciate it if you amended your response to accurately reflect my experience with you.

Thanks and best wishes,

Lauren Martin”

Google Good Reviews #:  98

Google Reviewer Name (Good Review):  Charlotte Gday

Google Good Review:  I had the most wonderful experience at Susannah Lovis buying a watch. All the team are just exceptional and my appointment was perfect from start to finish. I couldn’t recommend it more!

Reviews last 30 Days:  9

Bad Review Percentage:  2%

Bad Reviews Top 10:  0

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Vintage Jewellery in the heart of London

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Jewelry Store Barking, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  19

PPC Adwords Monthly Budget($): 570

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  didn't find

Display Ad Retargeting:  found Google

 

5. DEALS AND SPECIAL OFFERS
==========================

Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/susannahlovisjewellers

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh3.googleusercontent.com/proxy/mB4I5RerTleMk-bWQVKirr3_DlTbS2ZXWkDItrzobXTctWXunNWfqLVfodBGpA2VLrnUpJFCtngHhQ7ag6KLj2KPfsp9foFeW8y8BB4NrIga8go-_43y99G9eUDz2XvG0iaWp1yPAGglKUMRJZZa1UF5TZ6-Qunj3EB_tVN8vnK6=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL:  https://uk.pinterest.com/susannahlovis/

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.