Category: Funeral home

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1. GENERAL INFORMATION:
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Company Name:  Personal Touch Funeral Planning Services Ltd

Address:  Allan Inez House

City:   London

State/Region:  England

Postal Code:  SW2 5UL

Country:  GB

Website URL:  https://www.personaltouchfunerals.co.uk/

Phone:  020 7326 0860

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  reception@personaltouchfunerals.co.uk

Website Type:  Wix.com Website Builder

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  3.6

Mobile Site Load Time:  3.2

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: didn't find

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  4

Keyword:  Funeral Services Barking, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Funeral home

Categories:  Funeral home,Coffin supplier,Cremation Service,Florist,Funeral director

Google+ URL:   https://www.google.com/maps/place/Personal+Touch+Funeral+Planning+Services+Ltd/data=!3m1!4b1!4m2!3m1!1s0x0:0x7e16855a9bb2fd92

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  35

Google+ Score:  4.5

Google My Business Videos:  0

Top Maps Company:  B Wallis & Son Funeral Directors

List of Competitors:  Co-op Funeralcare, East Finchley | Leverton & Sons Ltd Funeral Directors Golders Green | East London Crematorium and Cemetery | Co-op Funeralcare, Manor Park | Cricklewood Funeralcare | A W Luck & Sons Funerals | Co-op Funeralcare, Brockley

Google Bad Reviews #:  5

Google Reviewer 1, Name (Bad Review):  Chris Best

Google Bad Review 1:  During the grief of losing my only brother. a close family friend recommended personal touch. While the proceedings were being managed under Miss Pauline. At times I felt a lack of compassion in the way she worked. Putting that aside I did not appreciate the unprofessional and ignorant attitude that she displayed during the printing of my brothers memory book. Mistakes were made and issues were highlighted yet Pauline refused to address them and correct them after payment. The end result was unsatisfactory and options limited us as the relatives from making it a treasured family possession. I don't look to put down personal touch as a business I simply ask that they increase their efforts for future clients, Bless.

– In response to Pauline's reply made on 13/03/2021 –

This part of the review is to respond to Pauline M, firstly I hope your safe and healthy. I don't understand why it took 3 years for you to respond to my review, though I remember you sending me a direct text message 3 years ago trying to make me feel ashamed of my honest opinion and how it lost you a customer. Now you have decided to respond to my online review in a more diplomatic way 3 years later.

I assume you're referring to only one of the issues me and my family had with my brother's memory book, which was how the logo of personal touch was printed heavily around the book. This gave the impression that you meant to use my brother's memory book as a piece of advertisement. I would not have mind if the logo was simply imprinted on the lower back of the book stating who had made it. Furthermore you clearly are still overlooking the fact that you made the mistake of printing the address of the church on every page of the book which you yourself agreed not to do when we disgust the edits to be made when you emailed me the draft copy of the book (I still have the emails to prove it).

I had hoped that you had learnt from our past business engagement to be more professional and compassionate towards the needs of your grieving customers, sadly it seems you have not learnt from your past mistakes. I strongly suggest at this point that you stop trying to ignore the fact that you make mistakes and choose not to correct them, instead you try to blame the customers for your short comings. If personal touch is to maintain a healthy relationship with the local community and stay in business, you need to change your ways and find some humility.

Take care and stay safe.

Google Reviewer 2, Name (Bad Review):  Asset Virtual Assistant

Google Bad Review (2):  Luckily Pauline's incompetence, unprofessionalism and dishonesty was spotted early enough to allow us to change funeral directors. From putting the wrong name in the email subject line ( a gross breach for the family of the deceased person whose name we were privy to) to lying that it was a ‘computer glinch'. Giving us conflicting dates for the funeral and failing to clarify with further lies told to explain away her incompetence. Pauline and the service she offers to grieving families is shambolic. A disgrace to the industry.

Google Good Reviews #:  29

Google Reviewer Name (Good Review):  Adrian Ashman

Google Good Review:  Staff are highly professional & the service was outstanding. Many thanks to the team for accommodating our needs.

Reviews last 30 Days:  0

Bad Review Percentage:  14%

Bad Reviews Top 10:  0

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  2

Website Backlinks:  0

Website Title:  Home | Personal Touch Funerals

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Funeral Services Barking, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  didn't find

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/Wix

Twitter ID:  @Wix

Twitter Tweets #:  89393

Twitter Followers #:  419821

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/wix

FB Likes #:  4568605

FB Followers #:  4650551

FB Posts In Last 30 Days:  15

FB Last Posted Days Ago:  1

FB Last Post Date:  August 22, 2022

FB Last Post Text:  To kick off #WixDevCon2022 in NYC on September 7th, Wix Co-Founder and CEO Avishai Abrahami will take the stage to share his vision of what the future of web development on Wix will look like. Register here: wixdevcon.com

FB Last Post Image:  https://scontent-lcy1-1.xx.fbcdn.net/v/t39.30808-6/300016474_10160172793920429_1287725626387666384_n.png?stp=dst-png_p526x296&_nc_cat=105&ccb=1-7&_nc_sid=8024bb&_nc_ohc=hJehinwTluAAX8ph95L&_nc_ht=scontent-lcy1-1.xx&oh=00_AT8IGEjV5GVBIlG0q1x4uh88RTBrXVcc5jk3C_R9s_ydzA&oe=630A8710

FB Desktop Cover URL:  https://scontent-lcy1-1.xx.fbcdn.net/v/t1.6435-9/122864132_10158761193755429_3591405835956421906_n.jpg?stp=dst-jpg_s960x960&_nc_cat=110&ccb=1-7&_nc_sid=e3f864&_nc_ohc=b9qQ6SBcHwcAX9RoaZh&_nc_ht=scontent-lcy1-1.xx&oh=00_AT_KzpJaI-qhrSkWUUuWmCW4hvsGyNZwjCrWPnj5BAVuQQ&oe=632A53A1

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipO40Zatnm-0OsU6rq33uPq_lqJKtaNtdHGXQdLV=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/6608082/1641828319/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.