Category: Floor refinishing service

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1. GENERAL INFORMATION:
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Company Name:  The Wooden Floor Specialists Limited

Address:  269 Cavendish Rd

City:   London

State/Region:  England

Postal Code:  SW12 0PH

Country:  GB

Website URL:  http://www.woodenfloors.co.uk/

Phone:  020 8675 2431

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  Sales@woodenfloors.co.uk

Website Type:  Unknown

Blog:  found

Blog URL:  https://woodenfloors.co.uk/blogs/latest-news

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  4.6

Mobile Site Load Time:  2.8

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  14

Keyword:  Flooring Services Camden, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Flooring contractor

Categories:  Flooring contractor,Floor refinishing service,Floor sanding and polishing service,Flooring Shop,Shopping outlet,Shop,Wood and laminate flooring supplier,Wood floor installation service,Wood floor refinishing service,Wood supplier

Google+ URL:   https://www.google.com/maps/place/The+Wooden+Floor+Specialists+Limited/data=!3m1!4b1!4m2!3m1!1s0x0:0x35b615cd35e12b52

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  117

Google+ Score:  4.7

Google My Business Videos:  6

Top Maps Company:  Camden Floor Sanding

List of Competitors:  Bartlett Decorative Flooring | Natural carpet & floor fitting services | Sanger Flooring Ltd | DW flooring/carpet supply and fitting | SR Flooring ltd | Independent Flooring Consultants | Mitre Flooring

Google Bad Reviews #:  10

Google Reviewer 1, Name (Bad Review):  Alec Owens

Google Bad Review 1:  When looking for the perfect floor for my new flat, I came across this local business specialising in wooden floors. They had a good selection on display, and were really helpful throughout the pre-sales process.

However, once my payment had been processed, that's where the my positive experience with the Wooden Floor Specialist Ltd ends.

It started with the wrong flooring being delivered, being a completely different colour to the one ordered. I went straight back round to the shop to show them the issue, and it transpired that they'd had an old display sample up, of which the supplier had now changed the colour of.

Naturally, you'd expect a company to be empathetic to a customer's situation, and proactively try to resolve the issue. However, instead I received lectures about the shop's profit margins, as they tried to sell me yet more flooring to resolve the issue!

Unfortunately as the flooring had taken 6 weeks to arrive (including 11 days of which the flooring had been sitting in the shop, and they forgot to tell me it had arrived), I had no time left to return the flooring and order a replacement elsewhere. The shop were very unsupportive in my circumstances, and offered me just £50 compensation for their error (on a £2500 order!).

Sadly, this wasn't the only issue I experienced with the Wooden Floor Specialist Ltd. Alongside incorrect flooring, poor communication from the shop, slow delivery times, and unhelpful customer service, the order also included pieces of trim which didn't match the floor. This took 2 weeks for them to fix, despite promising to have it resolved in 3 days.

But perhaps worst of all, was the rudeness of the staff towards me after raising this issue. Along with being unempathetic of my situation, refusing to accept any responsibility for the issue and trying to shift the blame, the staff were even more rude once I'd raised my concerns with them via email. Not only did they ignore my concerns and respond with false information and lies in attempt to prove me wrong, one of the members of staff even turned up at my home unannounced, and proceeded to argue and be accusation towards myself and my girlfriend!

All-round shocking customer experience, with almost ‘anecdotal-worthy' examples of how not to treat customers. Safe to say I advise you to be wary of this company!

Google Reviewer 2, Name (Bad Review):  Rhiannon Parker

Google Bad Review (2):  Very frustrated with this company’s poor customer service. We booked an appointment for an estimate which was done but have heard nothing back since. I followed up and received no response. I managed to get the person who assessed our floor on the phone but he didn’t even remember coming to our flat. I followed up with a picture of the damaged area as a reminder and still no response days later. The experience has been a complete waste of our time.

Google Good Reviews #:  104

Google Reviewer Name (Good Review):  Marguerite Scoular

Google Good Review:  Barry and the Team did a great job. Efficient and quick work, also not too much dust and they tidied up brilliantly. We are thrilled with the end result the floor looks better than new.

Reviews last 30 Days:  1

Bad Review Percentage:  9%

Bad Reviews Top 10:  1

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Wooden floors – Wooden Floors UK

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Flooring Services Camden, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/thewoodenfloors

Twitter ID:  @thewoodenfloors

Twitter Tweets #:  3745

Twitter Followers #:  666

Twitter Likes #:  0

Facebook Page URL: 

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days: 

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipMfwVVJY3rVJvpXEwgi4BDjyXL60nNOOk_DXr60=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/488544895/1515954669/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.