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1. GENERAL INFORMATION:
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Company Name: Home Heat UK L
Address: 160 London Rd
City: London, Barking
State/Region: Greater
Postal Code: EC1V 2NX
Country: GB
Website URL:
Phone: 0800 772 0534
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2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:
How Fast Does This Their Website Load up
Desktop Site Load Time: 0
Mobile Site Load Time: 0
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3. SEO AND SOCIAL MEDIA CONNECTIONS
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Citations: 26
Keyword: Plumbing Services Barking, London
Ranking On The 1st Page: didn’t find
Ranking On The Map: didn’t find
1st Category: Contractor
Categories: Contractor
Google+ URL: https://www.google.com/maps/place/Home+Heat+UK+L/data=!3m1!4b1!4m2!3m1!1s0x0:0xbe14f7e9c029a4c9
Owner Verified: No
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 29
Google+ Score: 3.8
Google My Business Videos: 0
Top Maps Company: J Heating & Plumbing Ltd
List of Competitors:
Google Bad Reviews #: 9
Google Reviewer 1, Name (Bad Review): Adam Gucwa
Google Bad Review 1: I had a plumbing emergency – a water leak from the central heating pipe. The advisor offered a 2-4 hour engineer arrival service for £189 + VAT. Upon agreeing the price he said I will be charged a ‘non-refundable fee’ over the phone to secure the booking of the engineer. Little I know I will be charged the whole sum for the service that is yet to be delivered leaving me with no rights to claim anything back in case poor service of the engineer. Called them straight away to cancel and ask for the money back but the advisor refused to do that referring to the company policy. I explained I’m happy to cover any administrative costs, caused by my cancellation but £220+ is way too much. I understand that a bunch of lawyers came up with T&C allowing them to do that legally but it is unfair and practically a rip off. I had spoken with a manager and he treated me with no respect and understanding whatsoever. I’ve been offered a 50% refund and acknowledged it is a ‘good will’ and that they don’t have to give me anything back because of the policy. It left me losing £110 since no service has been delivered. Absolutely shocking.
For people who are reading this review – avoid this company! Try calling local businesses instead, who are more client-oriented.
For management of Home Heat UK – your current policy is a legal rip off and you have shown total disregard to customers and customer service. Until it will remain unchanged, you get a well deserved 1-star since 0-star isn’t an option.
Google Reviewer 2, Name (Bad Review): Rebeca Jerez
Google Bad Review (2): The worst experience of my life. They charge in advance, send engineer with no time or knowledge (asking for the instructions manual) only to say you need to change the most expensive part. Then, no contact to order the part leaving me with no hot water or heating for a week, plus rudeness received when I called. Luckily, as a consequence, I phoned someone else who fixed it in under 20 minutes with no parts involved. AVOID AT ALL COSTS
Google Good Reviews #: 18
Google Reviewer Name (Good Review): George Brown
Google Good Review: Great service from Home Heat UK LTD. Plumber come on time. fix on time. Thank you
Reviews last 30 Days: 4
Bad Review Percentage: 31%
Bad Reviews Top 10: 6
IP Bad Reviews #: 0
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Keyword Location: Plumbing Services Barking, London
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5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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FB Followers #: 0
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FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://streetviewpixels-pa.googleapis.com/v1/thumbnail?panoid=8zUgloXJIYY_z8KKd6A2rQ&cb_client=search.gws-prod.gps&w=374&h=75&yaw=146.25635&pitch=0&thumbfov=100
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Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.