Category: Cleaning service

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1. GENERAL INFORMATION:
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Company Name:  Lumena City Cleaning Services

Address:  208A North End Rd

City:   London

State/Region:  England

Postal Code:  W14 9NX

Country:  GB

Website URL: 

Phone:  020 7386 5643

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2. WEBSITE PERFORMANCE AND SECURITY:
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3. SEO AND SOCIAL MEDIA CONNECTIONS
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Citations:  5

Keyword:  Cleaning Services Hammersmith and Fulham, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Cleaning service

Categories:  Cleaning service,Builder,Commercial cleaning service,Handyman,Plumber

Google+ URL:   https://www.google.com/maps/place/Lumena+City+Cleaning+Services/data=!3m1!4b1!4m2!3m1!1s0x0:0xdda7864343579c0b

Owner Verified:  No

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  3

Google+ Score:  2.3

Google My Business Videos:  0

Top Maps Company:  Super Cleaners London

List of Competitors:  brentford cleaning | Tower Services London Ltd | Palmer Cleaners | Queen Bee's Cleaning Service | Superclean Services Limited | Bioo cleaning service | A.G. Cleaning Services

Google Good Reviews #:  1

Google Reviewer Name (Good Review):  Pro Polish

Google Good Review:  Hi, I used Lumena quite recently for commercial cleaning of my office and my house and I was positively surprised. Efficient, timely and honest service Best Karolina

 

Google Bad Reviews #:  2

Google Reviewer Name (Bad Review):  Lucy

Google Bad Review:  I have taken time to write a review to avoid others from having the same experience I did…

I arranged through a concierge company to have my home Spring Cleaned. The responded with a quote from Lumena AKA Fulham Property Maintenance Ltd, of £18 + VAT /hr. While I found this to be a premium rate, I was happy to pay as it was meant to be a Spring Clean.

Two ladies arrived the same day, and got to work for 2 hours. The work had not been completed that day, and so one lady returned the following day for 5 hours.

At the end of the 9 hour shift, I was utterly disappointed in what was meant to be a complete and thorough clean of my home.

When I communicated my disappointment, along with photographic evidence, I was told that the cleaners did not have enough time to clean 5 floors, and that they had spent 11 hours cleaning.

This was clearly completely incorrect information, as my home is only 3 floors, and the cleaners were only there for 9 hours. They had also, mentioned cleaning areas, which had already been cleaned by my partner the week before – front garden and entrance.

The company then responded with apologies, and an offer of 20% off. Although I found this a rather ridiculous offer- considering I then had to go and clean several areas which I initially asked to be done when I was quoted; as well as re-clean areas they had just not done properly.

I would not advise anyone to use this company, as they are terrible at communicating with clients, and charge premium prices for what is clearly mediocre work.

 

Reviews last 30 Days:  0

Bad Review Percentage:  67%

Bad Reviews Top 10:  2

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Keyword Location:  Cleaning Services Hammersmith and Fulham, London

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5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://streetviewpixels-pa.googleapis.com/v1/thumbnail?panoid=wWHApIca46S4GM9mIpAbGw&cb_client=search.gws-prod.gps&w=374&h=75&yaw=272.0866&pitch=0&thumbfov=100

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Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.