Category: Chinese restaurant

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1. GENERAL INFORMATION:
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Company Name:  Koi Japanese & Chinese restaurant

Address:  27 The Broadway

City:   London

State/Region:  England

Postal Code:  NW7 3DA

Country:  GB

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Phone:  020 8959 0022

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2. WEBSITE PERFORMANCE AND SECURITY:
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3. SEO AND SOCIAL MEDIA CONNECTIONS
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Citations:  0

Keyword:  chinese restaurant Barnet, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Chinese restaurant

Categories:  Chinese restaurant,Japanese restaurant,Sushi restaurant

Google+ URL:   https://www.google.com/maps/place/Koi+Japanese+%26+Chinese+restaurant/data=!3m1!4b1!4m2!3m1!1s0x0:0xc96126eb7d129670

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  104

Google+ Score:  3.4

Google My Business Videos:  0

Top Maps Company:  Chu Chin Chow

List of Competitors:  Wing Tai Restaurant | Yummy House | Oriental Taste | Veggie Wok | Capital Noodle Bar | Oriental Kitchen | The Good Earth Express London

Google Bad Reviews #:  47

Google Reviewer 1, Name (Bad Review):  Tj Blenky

Google Bad Review 1:  We ordered take out from here, the food turned up late and was stone cold, rudest staff I have ever dealt with.

When we called they were not apologetic and actually got quite aggressive. They accused us of trying to con them as the food couldn't have been cold in there opinion.

Refused to give us a refund without the food being returned, initially said they would come and collect (didn't offer to replace) but then refused because apparently we live to far away (we live less than 10min away).

They wanted us to return it ourselves as they wouldn't send their driver again or keep hold of it until the following day otherwise no refund.

Was then told by the staff member I spoke to that the food was cold because we live so far away and that we shouldn't have ordered from them in the first place.

Ultimately had to go through JustEat to get full refund.

Would not recommend based on our experience, definitely need reexamine the way they treat/speak to customers and probably rethink offering delivery if they don't have the proper capabilities

Google Reviewer 2, Name (Bad Review):  Dhruva Adatia

Google Bad Review (2):  As someone who has visited most of the Oriental Restaurants around Mill Hill I was surprised to find one that did a mix of Japenese and Chinese cuisine.

To be honest, that should have been the first sign in the lack of consistency with their food quality.
Our first problem occurred when the lady serving our table kept bringing us the wrong dishes and then being unable to identify what the dishes actually were. She had no idea what she was serving let alone having the aptitude to go and ask the chef. If it wasn’t for the fact that we wanted to taste a dozen or so dishes between the 6 of us, we wouldn’t have eaten a single thing. We had to send multiple dishes back that were cold, the sushi was prepared incorrectly and the meat dishes were either over cooked or reheated from before.
When it came to raising our concerns on both the food and level of service, all we got in response were poor excuses: “it’s hard to find good staff these days” and “what can you expect for these prices”
It wasn’t clear if I was speaking to owner or managers that evening but their defence quickly turned unprofessional until the point we had no urge to pay them anywhere near the full bill.

Google Good Reviews #:  43

Google Reviewer Name (Good Review):  Robert Herni

Google Good Review:  Excellent spot to grab some food when in a rush. Their customer service is quick, prices are fair, fantastic atmosphere. Will come back again

Reviews last 30 Days:  0

Bad Review Percentage:  45%

Bad Reviews Top 10:  6

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Keyword Location:  chinese restaurant Barnet, London

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5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipMczop8qfkQXjB408oojNzoSsY4PVTPqjyahYWO=w374-h615-k-no

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Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.