Category: Aged Care

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1. GENERAL INFORMATION:
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Company Name:  The Good Care Group

Address:  120 Leman St

City:   London

State/Region:  England

Postal Code:  E1 8EU

Country:  GB

Website URL:  https://www.thegoodcaregroup.com/?utm_source=Google+Business+Profile&utm_medium=Google+Listing&utm_campaign=main_location

Phone:  0808 239 7559

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  enquiries@thegoodcaregroup.com

Website Type:  WPBakery Page Builder – drag and drop page builder for WordPress.

Blog:  didn’t find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  1.9

Mobile Site Load Time:  1.2

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn’t find

Microformatscitation:  didn’t find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Health Care Services Bromley, London

Ranking On The 1st Page:  didn’t find

Ranking On The Map:  didn’t find

1st Category:  Home Care Service

Categories:  Home Care Service,Disability services & support organisation,Emergency care service,Home help,Home help service agency,Nursing agency,Recruiter,Aged Care

Google+ URL:   https://www.google.com/maps/place/The+Good+Care+Group/data=!3m1!4b1!4m2!3m1!1s0x0:0x6034608c94eaffb0

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  44

Google+ Score:  4.0

Google My Business Videos:  0

Top Maps Company:  Bridges Healthcare

List of Competitors:  The Westminster Society | HomelyHands Care Services | T L C Live in Care | Home Instead Westminster – Home Care & Live-in Care | Home Instead Camden | Caremark (Camden) | Capital Homecare

Google Bad Reviews #:  11

Google Reviewer 1, Name (Bad Review):  Bernard Cook

Google Bad Review 1:  Considering we spent an extraordinary amount on my uncle’s care we had to give notice, as they were providing us with inadequate carers and with little to no contact with the management team. This company put the onus on profit before the needs of a client.

Google Reviewer 2, Name (Bad Review):  A H

Google Bad Review (2):  Beware the shiny marketing and outstanding CQC reviews! This is not Care but business with a capital B – ever more so since Sodexo took ownership. Expect a high proportion of staff who have never before worked for the agency (or much in care at all), an annual fee increase well above that of inflation, and an environment that places the onus on clients to ‘manage’ and support Carers (many of whom complained that they had never met or received a regular call from their managers, and were on poor pay despite the eye-watering client fees).

My family used TGGC to support our mother for almost 2 years and had a very mixed experience to say the least, culminating in being unceremoniously given 30 days’ notice that they would not be finding a new carer to support us in the height of the last lockdown (they failed to acknowledge any duty of care, with no willingness to flex and extend the notice period by even a week, despite two Carers being willing and available to continue to support while they made their search).
It seems highly unlikely to be coincidental that this decision came a month or so after our agreement to increase fees by 3% (already well above 0.5% inflation rate) and not the desired 5%.

The level of care was in the main poor to average – one or two excellent and genuine Carers mixed in with a majority who were ‘new’ to the agency (and often care), and despite being told they had completed extensive training, failed to carry out basics such as putting breaks on a wheelchair before someone gets in, preheating an oven, or keeping a fridge and kitchen bacteria-free. Some were simply not caring or kind at all – one leaving my mother distressed for months after being shouted at rather than supported during a time of need.

In TGCG’s only defence, the Managers we dealt with always acted quickly to remove and replace unsatisfactory Carers, though the business as a whole had a tendency to place the onus of the issues on the client rather than admit to their poor quality staff and resourcing issues. The constant issues, poor quality team and lack of stability caused our mother significant distress and anxiety issues, setting back her condition by months.

I’m delighted to say that, while their callous decision to serve us with notice in January may have caused undue stress to our family, it has resulted in us finding an amazing agency and carer team (at 80% of TGCG’s cost for 200% of the support and value), and bearing witness to huge improvement in our mother’s wellbeing and happiness. I cannot in any way recommend starting on a journey with TGCG now that we have seen and experienced what care should really be.

Google Good Reviews #:  30

Google Reviewer Name (Good Review):  Simpson Brodie

Google Good Review:  The care given to my husband while I was away was fantastic!

Reviews last 30 Days:  0

Bad Review Percentage:  25%

Bad Reviews Top 10:  0

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Live in Care by The Good Care Group – Outstanding CQC Rating

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Health Care Services Bromley, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  469.47

PPC Adwords Monthly Budget($): 14084

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  found

Display Ad Retargeting:  found Google

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/goodcaregroup

Twitter ID:  @goodcaregroup

Twitter Tweets #:  3379

Twitter Followers #:  2386

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/thegoodcaregroupscotland

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipNpNmk8j4Qz7IMKlx_HZ2Km2eOC9aNS7CXuo1hy=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/73348571/1580897759/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn’t find

Instagram URL:  https://www.instagram.com/thegoodcaregroup/

Posts #:  679

Instagram Followers #:  535

Instagram ID:  @thegoodcaregroup

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.