Author: QLM

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1. GENERAL INFORMATION:
==========================

Company Name:  Bluebird Care Richmond & Twickenham

Address:  Electroline House

City:   Twickenham

State/Region:  England

Postal Code:  TW1 4JH

Country:  GB

Website URL:  https://www.bluebirdcare.co.uk/richmond-twickenham

Phone:  020 8744 9948

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  richmond@bluebirdcare.co.uk

Website Type:  Unknown

Blog:  didn’t find

Blog URL: 

2. WEBSITE PERFORMANCE AND SECURITY:
==========================

Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  1.5

Mobile Site Load Time:  1.1

SSL Verified:  SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
==========================

Video On Homepage:  found

Microformatscitation:  didn’t find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  74

Keyword:  Elderly Care Services Hammersmith, London

Ranking On The 1st Page:  didn’t find

Ranking On The Map:  didn’t find

1st Category:  Home Care Service

Categories:  Home Care Service

Google+ URL:   https://www.google.com/maps/place/Bluebird+Care+Richmond+%26+Twickenham/data=!3m1!4b1!4m2!3m1!1s0x0:0xb23ff67cd23bf72c

Owner Verified:  Yes

4. ONLINE REPUTATION AND MARKETING SCORE
==========================

Google Reviews #:  12

Google+ Score:  4.1

Google My Business Videos:  0

Top Maps Company:  London Cyrenians Housing Ltd

List of Competitors: 

Google Good Reviews #:  8

Google Reviewer Name (Good Review):  marilyn mills

Google Good Review:  My appreciation and thanks goes to the outstanding care given to my mother Win, by in particular, Michelle Gould and Maria Dunalska They are both a great asset to Bluebird Care

Google Bad Reviews #:  3

Google Reviewer Name (Bad Review):  Isla Nelson

Google Bad Review:  As a family we stick by our previous review of Bluebird Care Richmond / Twickenham dated 3 months ago.
Their response was not factual and they used the positive comment we made about one member of staff to try to contradict our feedback.
The complaint they refer to was reported to social services; therefore we replied to them in the first instance to express our dissatisfaction with the response from Bluebird. The outcome reported false reporting on behalf of the carer which was supported by management even though we had CCTV evidence of the event.
We did highlight ‘one’ carer as an example of an ambassador for the company as she provided a good service; however it was evident that this was as a result of her work ethic rather than a reflection of Bluebird training.
We wrote to the directors as we were not getting anywhere with the manager; however they referred us back to the manager and the complaints policy.
We then agreed to a meeting with the manager and discussed our concerns. The manager acknowledged that Bluebird were reviewing staff training and agreed to action our concerns.
However, after 4 weeks of waiting with little or no evidence of improvement -still having no complete care-plan in place after we had supported the amendments to the documentation electronically on three occasions prior to the meeting and then once after the meeting we decided to terminate out contract.
Bluebird care charges are set at a rate that should reflect good practice and a good service which overall has not been our experience since we installed CCTV and raised concerns with management. We have spent too much of our time supporting the care provision and documentation for us to have confidence in their ability to provide a service that we can trust.
Bluebird Care provided 1 hr and 45 mins of support for 4 days of the week and the care provided is at a basic level. When we requested the login/out data for a period of 6 months we found that the carers had left early and we were not notified of this. Therefore, we requested reimbursement of funds for any visit that was cut short by more than 10 mins and we discovered that 4 hours and 45 minutes were outstanding. Although this was agreed two months ago at our meeting it took until the end of the contract and chasing by us to receive the reimbursement of costs. Bluebird stated that they do not monitor the login/out data although they were very keen to use this as a positive aspect of their service at the start!
For clarity and transparency do not take our word for it, request login / out data – install CCTV then review of the service.
It is also evident that in order to increase their review data staff post positive reviews this is not a reflection of clients experience so be careful when using this as a reflection of the service.
We end by acknowledging that some of Bluebird staff have provided a good service but sadly they do not reflect the service as a whole.

Reviews last 30 Days:  0

Bad Review Percentage:  25%

Bad Reviews Top 10:  3

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Homecare and Live in Care Provider | Bluebird Care Richmond & Twickenham

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Elderly Care Services Hammersmith, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  found

Display Ad Retargeting:  didn’t find

5. DEALS AND SPECIAL OFFERS
==========================

Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

6. SOCIAL MEDIA ENGAGEMENT
==========================

Twitter Page URL:  https://twitter.com/Bluebirdcarernt

Twitter ID:  @Bluebirdcarernt

Twitter Tweets #:  4898

Twitter Followers #:  1976

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/bluebirdcarerichmondtwickenham

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipN8bCFZFMhaKvx27XSTWBo3R_8W2DzUk94g2zWk=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/1938713270/1584962331/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn’t find

Instagram URL:  https://www.instagram.com/bluebirdcarerichmondtwickenham/

Posts #:  545

Instagram Followers #:  267

Instagram ID:  @bluebirdcarerichmondtwickenham

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.